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None of our toys or accessories are indestructible.
Our bestie's do comply with the EN17 European toy safety regulation, they are durable but certainly not indestructible. They are personalised using HTV. Please supervise your pet at all times whilst they are playing with their bestie's or using any of our accessories. As always you should check your dog products regularly for any signs of wear and tear for the safety of your dog.
Some of our products are handmade so colors of fabrics and sizing may vary ever so slightly.
It is the owners responsibility to determine the suitability of the product for their pet. 

Other information

Items will be sent via Royal mail 2nd class, as standard delivery. (Unless you choose otherwise) Please note this doesn't include tracking. Once your order has been dispatched you will then receive an email to let you know that your order is on it's way.

Should you wish for your order to be tracked, then please choose the Royal Mail Tracked option. Once your order has been dispatched, you will then receive an email to let you know that your order is on its way, along with your tracking number. 

Unfortunately delayed deliveries and lost orders are out of our control and we do not take responsibility for these. We would suggest using a tracking method to ensure you can keep track of your order. 

Please also take into account the Royal Mail strikes that are happening at the moment. For any inquiries regarding your order please contact Royal Mail.

Returns and refunds
Unfortunately due to the products being personalised, I am unable to accept returns unless the item itself is faulty. Therefore it is incredibly important that when entering your personalisation requirements that spellings are correct. Please triple check and check again that you enter the correct information as this is what will get printed. 

Refunds on faulty items will be processed once the items have been received. Unfortunately shipping costs will not be funded, as this is the also buyers responsibility. 

Privacy policy

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.  
If you are asked to submit any personal information about yourself (e.g. name, address and email address) this may also be used in order for you to receive or use services on our websites. Such services include newsletters, publications and information and advice

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated. We will use personal information provided by you or gathered by us for the following reasons:
- To process and respond to requests, enquiries and complaints received from you

- To provide services requested by you

- To communicate with you about services provided to you

- To process payments

- To update our records

- To analyse trends and profiles

- For audit purposes

- To carry out customer satisfaction research

- To prevent or detect fraud.

We may also collect such Non-personal and Personal Information for the following purposes:

- To provide and operate the Services;

- To provide our Users with ongoing customer assistance and technical support;

- To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

- To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

- To comply with any applicable laws and regulations.

Our company is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall.  


All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, or text message.

If you don’t want us to process your data anymore, please contact us at

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at the above email address.

Use of Cookies

During the course of any visit to our website, the pages you see, along with something called a cookie, are downloaded to your computer. Most, if not all, websites do this, because cookies allow the website publisher to accumulate useful data such as whether the computer (and sometimes its user) has visited the site before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.

We use cookies to help us to provide you with a better service and to assist us to analyse the profile of our visitors. From time to time we will review the information cookies provide on how the site is used in order to improve navigation and increase the relevance of content.

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